Creator Guide
How can we help?

How do I reset my Password?

How to reset your password after you’ve joined the platform.

To reset your password:

  • You will see an option to update your password
 

If you do not remember your password:

  • Click on “Log in” on the top right hand corner
  • Click on “Forgot your Password”
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  • Enter your email address. If an account with this email exists, a password reset code has been sent to your email address. This code expires within 1 hour. If it has been longer than that, please restart the process.
  • Enter the code in the following module:
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  • You should be all set! If you run into any issues, chat with us or email creatorsupport@shopmy.us.
Was this helpful? If you need further assistance, get in touch at creatorsupport@shopmy.us.
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