Payment FAQ

How ShopMy Payment Works

Our platform seamlessly integrates with retailer and brand affiliate programs. So when you add a product into your account, we automatically convert it into a ShopMy affiliate link. Commission rates on these products typically range from 10% to 30%, depending on the brand or retailer. Please note that you earn commission on the rate before taxes and shipping are factored in. ShopMy simplifies the process by consolidating earnings across various retailers and handling payouts, ensuring you receive a single, streamlined payment via Stripe or PayPal.

Pending vs. Locked Transactions

When a purchase is made, the commission enters a "pending" state until the retailer's return window closes, the transaction is verified, and the retailer sends payment to ShopMy. This process typically takes 30 to 120 days, depending on the retailer. Once the commission is received, the transaction status updates to "locked" and is included in the next payout.

Payout Schedule

Payouts occur weekly, every Friday. Please note that in order to qualify for a deposit, you must have at least $11 under "Next Payment." You can track your payment history under the "My Earnings" tab in the Payments section.

ShopMy initiates creator payouts after receiving commission payments from retailers. This process generally includes a waiting period of 30 to 120 days post-purchase, a standard timeframe in affiliate networks to account for potential order adjustments or returns. Once payment is received from the retailer, your commissions move from Pending to Locked Earnings, making them eligible for weekly payouts every Friday. Please note that a minimum of $11 in confirmed earnings is required to initiate a payout.

Linking PayPal or Stripe

This service operates on a revenue share model, similar to your regular shop. Here, the split is 80/20: you’ll retain 80% of the consultation fee, while ShopMy receives 20%. Affiliate revenue will continue to follow the standard model.

Please ensure you have a form of payment set up. If you haven't yet linked a Stripe or PayPal account, please follow the instructions below to get started:

To get paid for collaborations, please link a Stripe account as it offers direct deposit. Please note if you choose not to link a Stripe account, your collaboration payments will be combined with your affiliate commissions and processed via PayPal every Friday as part of our regular payout schedule.

To ensure you receive payments for collaborations, please connect either a Stripe or PayPal account. Here's how:

Opportunities are considered a flat fee on the affiliate side and therefore are treated similarly to a commission. However, once the requirements for an Opportunity have been met and it is marked as complete, the payment skips the usual pending-to-locked status process. Instead, it will be automatically included in your upcoming payment for that Friday.

We process payouts weekly on Friday’s, once your commission has been locked. The amount scheduled for payout on the upcoming Friday will be displayed under 'Next Payment.' Commissions move from 'Pending' to 'Locked' status after the return window for the corresponding brand or retailer has closed. This period typically ranges from 30 to 120 days, depending on the brand's return policy. Lastly, 'Lifetime Earnings' reflects the total commissions you’ve earned to date, including both locked and pending amounts.

Please note that it may take up to 7 days for your purchase to appear in your account. This timeline is not controlled by ShopMy, but is instead dependent on the retailer or merchant, which is why the timing can vary. In some cases, the process may take up to a couple of weeks.

Affiliate tracking can sometimes be a “leaky bucket”—we know there are purchases that creators are driving, but not all of them are correctly attributed. This is an industry-wide challenge that every network and platform faces. This can happen for many reasons, such as:

Please note that it can, at times, take at least 7 days for orders to populate in your earnings tab. If you can provide us with details in the form here, we’re always happy to investigate missing orders. However, there may be limitations on what we can resolve or the additional information we’re able to provide.

Yes! As long as the purchase is made through your affiliate link, and yours is the last link the shopper clicks before completing their checkout, you’ll earn a commission. In fact, you’ll receive commission on the entire purchase, not just the specific item that was initially clicked, commonly known as full cart commission.

This is the period during which an affiliate is eligible to earn a commission after a user clicks their affiliate link. This can range from when a single browser session ends to up to 30 days, which is entirely up to the brands discretion.

There are several factors that may explain why the commission rate on the platform doesn’t match the earnings reflected in the "My Earnings" tab:

Please don't hesitate to reach out to a team member if you need any further clarification.

No, ShopMy does not handle tax filings for creators on the platform. Stripe and PayPal will issue your 1099 forms. You can learn more about this process here. Please consult your accountant for any guidance.

All 1099 forms are issued through PayPal or Stripe, depending on the payment method you’ve selected. Here’s how to request your 1099 form based on your chosen payout method: