Creator Guide
How can we help?
Earning Commission
The Basics
What is an affiliate link?
How affiliate links work.
How does ShopMy make money from transactions?
Understanding our revenue share model.
My favorite brand isn’t commissionable on ShopMy. What can I do?
How to get a commission rate for a brand.
What is a cookie window, and what is the default window for ShopMy brands?
Learn about cookie tracking on ShopMy.
How to add a product that’s not in the ShopMy Catalog?
Alternative ways to add links.
Why did a retailer’s commission rate change?
Changing of commission rates.
How long does it take for sales to appear in my “Links” or “Earnings” tab?
Timeframe for sales to appear.
A retailer was listed as commissionable, but I did not earn. What happened, and why is my order missing?
Common reasons for missing orders.
Why did I earn less commission than expected on a purchase?
Reasons commission can appear less than expected.
If someone uses my ShopMy link but purchases a different product on the retailer’s website, will I earn commission?
Understanding full-cart commission.
My commission earnings disappeared. What happened?
Common reasons brands will reverse an order.
Can retailers offer different commission rates for certain items?
Learn about SKU-level commission.
What happens when I link a non-commissionable brand or product?
How non-commissionable links affect earnings and order tracking.